Draft. This policy is a draft and will be finalised before the website goes live.

About this policy

Student Agency is operated by ABC Agent Pty Ltd (ABN 15 622 077 856) ("we", "us"). We respect your privacy and handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

What we collect

Depending on how you deal with us, we may collect:

contact details – your name, email address and phone number;
information about your study and visa situation that you choose to share, for example your current visa, course and plans;
when you become a client: identity, education, employment, family and other documents needed for your course or visa application, which can include sensitive information such as health information;
your email address if you sign up for our newsletter.

How we collect it

Mostly directly from you – through our website forms, by email, by phone or in person. Sometimes we receive information from education providers or other people acting for you, with your permission.

Why we use it

to reply to your enquiry and arrange a consultation;
to give you advice and provide the services you ask for, such as course and visa applications;
to send you our newsletter, if you signed up (you can unsubscribe at any time);
to meet our legal and professional obligations.

Who we share it with

We only share your information when it is needed for the service you asked for, with your consent, or when the law requires it. This can include education providers, the Department of Home Affairs and other government agencies, and service providers who help us run our business (for example IT and email providers). We do not sell your personal information.

Overseas disclosure

Some of our service providers may store data outside Australia. Where this happens, we take reasonable steps to make sure your information is protected.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Enquiries sent through this website are stored on our website and normally deleted after two years unless you become a client.

Cookies

This website only uses cookies that are needed for it to work (for example when our staff log in). We do not use advertising or analytics cookies.

Access and correction

You can ask to see the personal information we hold about you and ask us to correct it. Contact us using the details below.

Complaints

If you have a concern about how we handled your personal information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Contact us

Student Agency – ABC Agent Pty Ltd
43 Moreton Avenue, Kingsgrove NSW 2208
Email: info@studentagent.au
Phone: 0419 442 907

Last updated: draft, October 2026.