Complaints
If something hasn't gone right, we want to know – and we want to fix it.
Draft. This procedure is a draft and will be finalised before the website goes live.
How to make a complaint
Please contact us and tell us what happened, what you would like us to do and how we can reach you:
- Email: info@studentagent.au
- Phone: 0419 442 907
- In person: L4, 84-86 Mary Street
Surry Hills NSW 2010 - By post: ABC Agent Pty Ltd, 43 Moreton Avenue, Kingsgrove NSW 2208
What happens next
- We confirm that we have received your complaint.
- Someone who was not directly involved looks into it and may ask you for more information.
- We tell you the outcome and what we will do about it, in writing.
Making a complaint is free and will not affect how we treat you.
If you are not satisfied
Please always contact us first – by email (info@studentagent.au) or phone (0419 442 907). We acknowledge every complaint within 2 business days and aim to resolve it within 10 business days.
If your complaint is about a college or a course, please also raise it with that education provider through its own complaints process. We are happy to help you find it.
If your complaint is still not resolved, you can contact NSW Fair Trading (fairtrading.nsw.gov.au) or the Australian Competition and Consumer Commission (accc.gov.au).
For complaints about how we handled your personal information, see our Privacy policy.